Returns

Returns

Thank you for shopping at Grand Cru Wine Coolers.

If, for any reason, you are not completely satisfied with a purchase, We invite you to review our Policy on refunds and returns here https://grand-cru-winecoolers.com/policies/refund-policy

Please visit each brand's individual return policy page for terms and conditions for specific brands and their policies. Contact us if you have any questions about a specific brand's return policy.

Your Order Cancellation Rights

You are entitled to cancel Your Order before dispatch / shipping has started without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision through a clear statement. You can notify us of your decision by email to contact@grand-cru-winecoolers.com

Orders canceled after shipping has started will be treated as Remorse Returns.

If the shipment is refused at delivery for any reason other than damages or a shipping error, please be aware that the order and return will be treated as a product remorse return. That means You will be responsible for return shipping and restocking fees (if applicable).

Returns Due to Damage

For obvious damages, please refuse the delivery immediately.

Items can be very heavy yet delicate products. Shipping damage, unfortunately, happens at times. In case of visible damage during delivery, You should reject delivery.

Make sure to ask the delivery personnel to note anything you find on the Proof of Delivery paperwork (POD) and have it signed by them. Also, remember to keep a copy of the paperwork for yourself.

You should be meticulous about the state of your delivery – we want your items to arrive in only the best condition. Take note of even the most minor rips or tears in packaging on the POD, and be as thorough as possible.

You have five days to report any concealed damage from the time of delivery. If You do find any previously concealed damage, take photos of the damaged Goods and email contact@grand-cru-winecoolers.com along with a detailed description of the issue.

 Conditions for Remorse Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • Goods made to your specifications or clearly personalized
  • Goods that were damaged during installation.

In our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

Once the returned Goods are received and inspected, a refund minus restocking fees will be issued to the original form of payment when funds have cleared for any shipping or restocking fees.

Returning Goods

You are responsible for the cost and risk of returning the Goods to the manufacturer as per the guidelines provided. 

Please get in touch with contact@grand-cru-winecoolers.com with explanation and request. Please note, we cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, don't hesitate to get in touch with us by email at contact@grand-cru-winecoolers.com